Privacy Policy

Effective Date: May 7, 2025

GLX Food Ltd. trading as "Glass Garden" ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glassgarden.london, interact with us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and other applicable privacy laws.

1. Who We Are

GLX Food Ltd. (trading as Glass Garden)
Flat 1301 Marsden House
11 Pegler Square
London, England, SE3 9FW
Email: info@glassgarden.london

We are the data controller of your personal information.

2. What Information We Collect

• Identity Information: Name, username, title.
• Contact Information: Email address, phone number, postal address.
• Payment Information: Billing address, payment method (processed via secure third-party providers).
• Technical Data: IP address, browser type, operating system, device type.
• Usage Data: Pages visited, time spent on site, navigation paths.
• Marketing and Communications Data: Your preferences for receiving marketing from us.

3. How We Collect Your Information

We collect your personal data through:

• Forms you fill in on our website (e.g., reservations, contact forms, newsletter signup).
• Cookies and tracking technologies (see Section 6).
• Analytics tools (e.g., Google Analytics).
• Third-party services you connect with (e.g., Stripe, Mailchimp, social media platforms).

4. How We Use Your Information

We use your information to:

• Manage bookings and process transactions.
• Respond to inquiries and provide customer support.
• Send newsletters and marketing messages (with your consent).
• Improve our website, services, and offerings.
• Comply with legal obligations.

We do not sell your personal data.

5. Legal Bases for Processing

Under the UK GDPR, we rely on the following legal bases:

• Contractual necessity: To manage bookings and transactions.
• Consent: For marketing communications and cookies.
• Legal obligation: To comply with legal requirements.
• Legitimate interests: To improve our services and secure our systems.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance website performance and functionality.
• Remember user preferences.
• Conduct site analytics (e.g., Google Analytics).
• Deliver personalized marketing via platforms like Facebook and Google Ads.

You can manage your cookie preferences through our Cookie Banner or browser settings. For more information, see our Cookie Policy.

7. Sharing Your Information

We may share your data with:

• Service Providers: Payment processors (e.g., Stripe), email platforms (e.g., Mailchimp), reservation tools, delivery services, and IT providers.
• Analytics Services: Google Analytics, Meta (Facebook) Pixel.
• Legal and Regulatory Bodies: When required by law or to protect our rights.

All third parties are contractually required to keep your data secure and use it only as instructed by us.

8. International Data Transfers

If your personal data is transferred outside the UK, we will ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs).
• Adequacy decisions by the UK Government.

9. How We Protect Your Data

We take appropriate measures to protect your personal data, including:

• Data encryption and secure hosting.
• Firewalls and access controls.
• Regular software updates and monitoring.

No method of transmission over the internet or electronic storage is completely secure, but we strive to use commercially acceptable means to protect your information.

10. Data Retention

We retain your personal data only as long as necessary:

• To fulfil the purposes for which it was collected.
• To comply with legal, accounting, or reporting requirements.
• To manage disputes or enforce agreements.

You can request data deletion at any time (see Section 11).

11. Your Data Protection Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion or restrict processing of your data.
• Object to processing under certain conditions.
• Withdraw consent at any time (for consent-based processing).
• Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, contact us at: info@glassgarden.london

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies. We encourage you to read them before submitting any data.

13. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify you via email or prominently on our website.

Last updated: May 7, 2025